FAQ

FAQs are a great way to help website visitors find quick answers and create a better browsing experience.

An FAQ section can be used to quickly answer common questions about your business like "What are your opening hours?" or "How can I schedule a service?".

FAQs can be added to any page on the website or in the Wix mobile app.

To add a new FAQ, follow these steps: 1. Manage your FAQs from the Dashboard or Editor 2. Add a new question and answer 3. Assign your FAQ to a category 4. Save and publish You can edit your FAQs whenever you want.

You can edit it in the "Settings" tab of the FAQ in the Editor. To edit or remove your mobile app's title, go to the "Site and app" tab in the Owner app.

Yes. To add media, follow these steps: 1. Manage your FAQs from the Dashboard or Editor 2. Create a new FAQ or edit an existing one 3. In the response text box, click the video, image or GIF icon 4. Add media and save.

No, deliveries will be made per Purchase made on the website, always including the total number of products purchased in the respective Purchase on the website.

No.

Deliveries are made exclusively by companies selected and contracted exclusively by Chosen Parfum, with the Customer having no influence over such decision. We currently work with the carriers CTT and DHL. We are constantly analyzing other carriers to improve our freight rates.

Yes, but only before completing the Purchase on the website. Once completed, the Purchase can no longer be changed. If you have any questions, please contact us through our available service channels.

The shipping cost is calculated automatically, based on the selected products and the Customer's delivery PO Box. Information on the shipping cost already calculated for a specific address and specific products appears to the customer when completing the Purchase on the website.

Yes.

On the website, if there is a shopping cart visible when completing the order, it means that the product is in stock.

Yes, as long as the products indicated are still available in stock, it will be possible to retrieve the shopping cart and complete the Purchase.

No. All products purchased in a given Purchase will be delivered together, to the same address. To send products to two different addresses, it will be necessary to make two different Purchases, at different times.

Yes. The most up-to-date information about your Purchase and the delivery status of your Purchase is available in My Orders. In addition, you will be notified of the progress of your order via the email provided.

Get in touch with us via the available support methods.

Yes, but only before completing the purchase on the website. To include, just click on the plus and, to delete, on the trash.

No, once completed, the Purchase cannot be changed. To purchase another product, you must start a new Purchase.

The site currently accepts payments: CREDIT CARDS : Mastercard® and Visa® MULTIBANCO : Entity and Reference provided by the website. MBWAY - 937 327 325 - When completing MbWay, send proof to sales@chosenparfum.p t with the order number. BANK TRANSFER - PT50 0045 8732 4038 6811 1660 7 When making the transfer, send proof to sales@chosenparfum.pt with the order number. PAYPAL GOOGLE PAY and APPLE PAY

This procedure will not be possible until delivery, as any problem will result in the amount being refunded to the card on which the purchase was made.

You will be notified within 48 hours and must enter another payment method. Otherwise, the purchase on the website will be cancelled.

Just get in touch with our Chosen Parfum communication channels or by email at info@chosenparfum.pt

Chosen Parfum will request a refund from the card administrator within a period not exceeding 72 (seventy-two) hours. However, you will have to wait for the refund on the invoice. The refund may occur on up to two invoices, in accordance with the credit card administrator's cancellation policy. For other forms, the refund will be processed within 24 hours.

For Transfer cases, MBWay is 24 hours, the rest are immediate at the time of purchase.

You should contact Chosen Parfum by phone (+351) 937 327 325 or by other means of service available. In this contact, you can request the cancellation of the duplicate payment. After analysis, Chosen Parfum will request the card operator to make a refund, if due.

Yes, just click on the website to wish to purchase the product and as soon as it comes into stock you will be notified. For products that are not in the catalogue, just send us an email to info@chosenparfum.pt

Yes, pay attention to the notifications sent by the website to registered customers or to the Instagram channel: https://www.instagram.com/chosen_parfum/

Yes, you can see the Promotions item in our Terms and Conditions of Use. Furthermore, these promotions will always be announced prominently on our website, indicating the time and conditions of validity, and by email to all those registered to receive These information. Keep an eye out for offers available on the website outside of business hours and register your email to receive these notifications.

If you want to cancel your purchase, you can contact Chosen Parfum using the contact details provided and request cancellation. We will provide all necessary guidance.

Reimbursement will be made through a request for a refund of the amount charged to the credit card administrator or bank transfer indicated by the customer.

To return a product, simply get in touch to obtain all the information and procedures for returning it due to regret or withdrawal. In these cases, the deadline will be a maximum of 7 (seven) days. For more information, see our Exchanges and Returns Policy.

You can create an Access Account, as indicated in the previous question or sign up for the newsletter.

You can register via the website and fill out the Customer registration form. Creating an Access Account will facilitate your navigation on the website, allowing, for example, you to create wish lists and simplifying the Purchase process.